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All you need to know about course dates and times

Throughout the year
12 - 18 Months
Course code AVPICPF1SA

Information Communication Technician, Apprenticeship

This apprenticeship covers the following role: help desk technician, first/second line support, IT infrastructure technician, network support. You will have the opportunity to combine ‘on-the-job training’ with study in a college environment. An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. Key technical skills and competencies include communication skills, IT security, remote infrastructure, data recording and communication, problem solving, workflow management, health and safety, performance, processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive).

How will I be assessed?

You will be assessed through workplace observations, write ups and research that will form a portfolio of evidence. Online knowledge exams, a practical project, and an interview.

What could I do after this course?

Most learners will progress into a technician-level position. You could also progress to related higher education programmes, such as the degrees or degree apprenticeships on offer at University Centre Weston.


Entry Requirements

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, mathematics and a science or technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills. You will also need to be in relevant employment, but we can help you to find this.

Course Level

Level 3

iAn interview is required for this course.

More than just one qualification!

On top of your main qualification with us, we can also help you achieve additional accreditations which will ensure you stand out from the crowd when you start applying for jobs.

As part of the Digital Careers Excellence Hub, you can also achieve qualifications including Microsoft Specialist, Microsoft Azure, or CISCO.

Occupations related to Information Communication Technician, Apprenticeship

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What our students say

Jackson Wood, Computing L3


Jackson Wood

"I have enjoyed being able to work in an environment that treats me like an independent human being while feeling supported all the while. This has really helped me develop myself and focus hard on the goals that I wish to achieve. It's been a huge benefit to my learning."

Former school: King Alfred's

Studied: Computing L3

What next? Studying a Bachelors in Cyber Security at Plymouth University.

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