Business and Management courses
Our courses cover a range of topics including tourism, law, customer services, HR and general business, so you can gain knowledge and skills in all the areas you need to be successful.
All you need to know about course dates and times
Customer Service Practitioner, Apprenticeship
What will I do on this course?
You’ll spend most of your week working in a customer service role – providing a high-quality service in the workplace, digitally, or in the customers’ localities. You’ll also come to College occasionally to build on your work-based learning.
This Level 2 Customer Service Apprenticeship, covers a range topics, such as delivering reliable customer service, resolving customer service problems and developing personal performance.
As part of the course, you’ll undertake the new retail team leader apprenticeship standard and work towards developing your skills and knowledge in preparation for the end-point assessment.
How will I be assessed?
We’ll assess your practical skills and workplace performance. Your personal assessor will also visit you at work to review your progress towards the qualifications. The end-point assessment will consists of three elements – apprentice showcase, practical observation and professional discussion. All assessments need to be passed and each will directly assess the knowledge, skills and behaviours of the apprenticeship standard.
What could I do after this course?
After this course, you could progress to an advanced apprenticeship in customer service, or a Level 3 business-related course at Weston College.
You don’t need any formal qualifications to enrol on this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualification to at least Level 1. You’ll also need to be in relevant employment but we can help you find this.
Occupations related to Customer Service Practitioner, Apprenticeship
Call or contact centre occupation
Workers in this unit group receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.
Employment in region: 3,292 positions
Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.
Employment in region: 359 positions
Job holders in this unit group operate telecommunications equipment to transmit and receive signals and messages.
Employment in region: 618 positions
What our students say
Bella Febry, Business Studies
“It was an amazing once-in-a-lifetime opportunity. It will definitely help my future career prospects."
Former school: Priory
Work Experience: Bella completed her work experience with international oil and gas company 'OiLSERV' in Dubai. During this Bella gained skills in HR, finance, IT, law, marketing, sales and project delivery.
Course: Business Studies
What next? After being awarded Work Experience Student of the Year, Bella aims to get a distinction star and then take a gap year before going to university.