All you need to know about course dates and times

Throughout the year
12 - 18 Months
Course code APPCSPF1SA

Customer Service Practitioner, Apprenticeship

What will I do on this course?

You’ll spend most of your week working in a customer service role – providing a high-quality service in the workplace, digitally, or in the customers’ localities. You’ll also come to College occasionally to build on your work-based learning.

This Level 2 Customer Service Apprenticeship, covers a range topics, such as delivering reliable customer service, resolving customer service problems and developing personal performance.

As part of the course, you’ll undertake the new retail team leader apprenticeship standard and work towards developing your skills and knowledge in preparation for the end-point assessment.

How will I be assessed?

We’ll assess your practical skills and workplace performance. Your personal assessor will also visit you at work to review your progress towards the qualifications. The end-point assessment will consists of three elements – apprentice showcase, practical observation and professional discussion. All assessments need to be passed and each will directly assess the knowledge, skills and behaviours of the apprenticeship standard.

What could I do after this course?

After this course, you could progress to an advanced apprenticeship in customer service, or a Level 3 business-related course at Weston College.

Entry Requirements

You don’t need any formal qualifications to enrol on this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualification to at least Level 1. You’ll also need to be in relevant employment but we can help you find this.

Course Level

Level 2

iAn interview is required for this course.

Occupations related to Customer Service Practitioner, Apprenticeship

Show All

What our students say

Bella Febry, Business Studies

Bella Febry

“It was an amazing once-in-a-lifetime opportunity. It will definitely help my future career prospects."

Former school: Priory

Work Experience: Bella completed her work experience with international oil and gas company 'OiLSERV' in Dubai. During this Bella gained skills in HR, finance, IT, law, marketing, sales and project delivery.

Course: Business Studies

What next? After being awarded Work Experience Student of the Year, Bella aims to get a distinction star and then take a gap year before going to university.

Got a question?

Whatever you'd like to know, we're here to help...

Register your interest

Marketing Permissions

Once we have responded to your initial enquiry we would love to keep you informed of other, similar courses you may be interested in.

Data protection
Please note by submitting this form you are consenting to Weston College recording and processing the personal information on this form, for any purposes of the college associated with the provision of advice and guidance to potential students on the range of courses available to them, College facilities and any other associated information. In accordance with Data Protection Act 1998, the information will be used only for the above mentioned purposes.

Apply or find out more

Marketing Permissions

Once we have responded to your initial enquiry we would love to keep you informed of other, similar courses you may be interested in via email.

Is this ok?