All you need to know about course dates and times

Throughout the year
12 - 18 Months
Course code AVPCSPF1SA

Customer Service Specialist, Apprenticeship

What will I do on this course?

A customer service specialist provides direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

How will I be assessed?

The end-point assessment consists of three parts. The practical observation takes place in the last three months and will be an observation of your work in the workplace.

The work-based project and interview occurs in the last two months of the apprenticeship and will involve the submission of a project.

The professional discussion reviews the portfolio of evidence that has been developed during the programme.

What could I do after this course?

You could progress to a management qualification, such as a team leader apprentice or an operational or departmental manager.


Entry Requirements

Five GCSEs at grades 9-4 including English and maths. You will need to be in relevant employment but we can help you find this.

Course Level

Level 3

iAn interview is required for this course.

What Our Students Say

Bella Febry, Business Studies


Bella Febry

“It was an amazing once-in-a-lifetime opportunity. It will definitely help my future career prospects."

Former school: Priory

Work Experience: Bella completed her work experience with international oil and gas company 'OiLSERV' in Dubai. During this Bella gained skills in HR, finance, IT, law, marketing, sales and project delivery.

Course: Business Studies

What next? After being awarded Work Experience Student of the Year, Bella aims to get a distinction star and then take a gap year before going to university.

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