Customer Services Practitioner Apprenticeship | Weston College

Customer Services Practitioner Apprenticeship

What will I do on this course?

You’ll spend most of your week in working in a customer service role – providing a high-quality service in the workplace, digitally, or in the customers’ own localities. You’ll also come to College occasionally to build on your work-based learning. This Level 2 Customer Service Apprenticeship, covers a range topics, such as: delivering reliable customer service, resolving customer service problems and developing personal performance.

As part of the course, you’ll undertake the new retail team leader apprenticeship standard and work towards developing your skills and knowledge in preparation for the end point assessment.

How will I be assessed?

We’ll assess your practical skills and workplace performance. Your personal assessor will also visit you at work to review your progress towards the qualifications.

What could I do after this course?

After this course, you could progress to an advanced apprenticeship in customer service, or a Level 3 business-related course at Weston College.

Entry Requirements

You don’t need any formal qualifications to enrol on this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualification to at least Level 1. You’ll also need to be in relevant employment but we can help you find this.

Course Level

Level 2

iAn interview is required for this course.

All you need to know about course dates and times

Throughout the year
12 - 18 Months
Course code APPCSPF1SA

Occupations related to Customer Services Practitioner Apprenticeship


Call or contact centre occupation

Workers in this unit group receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

Average annual earnings: £18,272
Employment in region: 3,196 positions


Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Average annual earnings: £17,355
Employment in region: 369 positions

Communication operator

Job holders in this unit group operate telecommunications equipment to transmit and receive signals and messages.

Average annual earnings: £22,074
Employment in region: 596 positions
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What Our Students Say

Bella Febry, Business Studies

Bella Febry

“It was an amazing once-in-a-lifetime opportunity. It will definitely help my future career prospects."

Former school: Priory

Work Experience: Bella completed her work experience with international oil and gas company 'OiLSERV' in Dubai. During this Bella gained skills in HR, finance, IT, law, marketing, sales and project delivery.

Course: Business Studies

What next? After being awarded Work Experience Student of the Year, Bella aims to get a distinction star and then take a gap year before going to university.

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