Digital Assistant to revolutionise Student Experience

In a time where timetables are packed out with lessons and supporting extra-curricular activities, lecturers time is more valuable than ever.

As we move further into a digital age, we’ve experienced a huge increase in the number of emails and repetitive digital communications that lecturers are having to deal with on a daily basis.

In response, we’ve teamed up with Purlos to co-design a digital assistant that will help to reduce the time spent answering repetitive questions from students.

Purlos’ mission is to drive efficiencies for academic institutions in order to focus on their students.

The purpose of this chat bot will be to answer personalised questions that learners send to lecturers over our secure sharepoint system: Microsoft Teams.

By pulling information from the internet, the state-of-the-art bot can answer questions where the answers are sometimes difficult and time consuming to find online.

Furthermore, the bot is particularly impressive when answering questions where the information is not online.

For instance, if someone asks “What time is our Maths lesson today?”, the bot will be able to send an automatic response based on the information that has been curated by the administrator.

This will therefore give learners a much faster response and save staff time by alleviating the need to respond to the same questions.

Additional benefits could also extend to distance learning where 1:1 contact is not often possible. This will enable more people to access the same help and information, whatever their circumstances. Approximately 100 students recently had the opportunity to have a trial run of the software.

Jon Hofgartner, Assistant Director in Technology Learning Resources Skills & Progression, added “Weston College offers a large range of services, support and resources for learners.

“Knowing how, when and where to access these when needed is where we feel a digital assistant can help our learners .

“This development aims to help learners find answers to common questions about their time at College as well as signpost key services.

“We’re also adding features to connect students with online videos from LinkedIn Learning to help them develop a range of skills and knowledge to give them the edge.”