Call or Contact Centre Occupation
Tasks
- Arranges for field staff to visit the caller if further assistance is required.
- Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
- Advises on services available and sells additional products or services.
- Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
- Interviews caller to establish the nature of any complaint or the requirements of the client.
- Answers incoming telephone calls from existing or prospective customers.
Typical Education Level
Level 3 NVQ; A Levels
Will retirement created job openings
In the UK, 9% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers
*This is based on national data
£22,390 Average wage
Average annual earnings
The current average wage for call or contact centre occupation is £22,390
3,265 positions
Current Employment
The number of jobs in the career for the current year is 3,265. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.
jobs
Job Postings
Over the past year, jobs have been posted for call or contact centre occupation roles.
How well does it pay?
Normal pay for this occupation is £22,390 per year. That is about £1,866 per month or £11.48 per hour. New workers generally start on £10,751, while highly experienced workers can earn as much as £33,589
Is it growing or declining?
This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 3,265 people are employed in the region.
