Customer service manager or supervisor

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Tasks

  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
  • Discusses customer responses with other managers with a view to improving the product or service provided.
  • Co-ordinates and controls the work of those within customer services departments.
  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Typical Education Level

Level 3 NVQ; A Levels

Will retirement created job openings

In the UK, 12% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data

£24,648

Average annual earnings

The current average wage for customer service manager or supervisor is £24,648

4,657 positions

Current Employment

The number of jobs in the career for the current year is 4,657. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.

jobs

Job Postings

Over the past year, jobs have been posted for customer service manager or supervisor roles.

How well does it pay?

Normal pay for this occupation is £24,648 per year. That is about £2,054 per month or £12.64 per hour. New workers generally start on £16,931, while highly experienced workers can earn as much as £40,622

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 4,657 people are employed in the region.

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