Customer Service Manager or Supervisor
Tasks
- Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
- Establishes and monitors work schedules to meet the organisation's requirements.
- Develops and plans training for their teams.
- Liaises with clients and handles more complicated or sensitive complaints and queries.
- Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.
Typical Education Level
Level 3 NVQ; A Levels
Will retirement created job openings
In the UK, 12% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers
*This is based on national data
£22,657 Average wage
Average annual earnings
The current average wage for customer service manager or supervisor is £22,657
1,495 positions
Current Employment
The number of jobs in the career for the current year is 1,495. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.
jobs
Job Postings
Over the past year, jobs have been posted for customer service manager or supervisor roles.
How well does it pay?
Normal pay for this occupation is £22,657 per year. That is about £1,888 per month or £11.62 per hour. New workers generally start on £15,981, while highly experienced workers can earn as much as £48,553
Is it growing or declining?
This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 1,495 people are employed in the region.
