We use cookies and similar tools to collect information from our website visitors to analyze our website usage and to market our products and services to you. Such information includes the referrer URL, browser type, IP address, and date, time and duration of the visit. We also share information about your use of our site with our social media, marketing and analytics partners, who may combine it with other information you’ve provided to them or they’ve collected from your use of their services. In case you do not wish to give your consent, you may nonetheless use this website without restriction. You can revoke your consent at any time. Further information may be found here and on the privacy policy on this website.

Level 1

Monday - Friday09:00 – 17:00
31 Mar 2025 (1 Week)
PTWHPDBSW
Monday - Friday09:00 – 17:00
28 Apr 2025 (1 Week)
PTWHPDCSW

Preparing to Work in Hospitality

This five-day course is designed to equip participants with the essential skills and knowledge to excel in the dynamic hospitality industry. Whether you're seeking to launch your career or enhance your professional development, this course provides a strong foundation in key areas critical to success in hospitality roles.

Course Objectives

  • Develop Core Hospitality Skills

    • Understand the principles of excellent customer service.
    • Learn effective communication techniques tailored to diverse hospitality settings.
  • Gain Certification in Food Safety

    • Earn an industry-recognised Award in Food Safety, covering critical practices for maintaining hygiene and safety in food service environments.
  • Build Confidence for the Workplace

    • Explore techniques to handle customer interactions with professionalism.
    • Enhance problem solving and adaptability skills.

Key Topics Covered

  • Day 1: Introduction to Hospitality and Industry Expectations

Understand the structure of the hospitality sector, its key roles, and the qualities employers value.

  • Day 2: Excellence in Customer Service

Learn how to exceed customer expectations, handle complaints effectively, and create memorable guest experiences.

  • Day 3: Food Safety Principles

Gain the knowledge required to ensure compliance with food safety regulations and maintain high hygiene standards.

  • Day 4: Professional Communication and Teamwork

Master verbal and non-verbal communication, active listening, and strategies for effective teamwork.

  • Day 5: Preparing for Success

Practice interview techniques, explore career opportunities, and develop a personal action plan for entering the hospitality field.

Course Benefits:

  • Interactive online sessions with experienced trainers.
  • Engaging group activities and real-world scenarios.
  • Certification in Food Safety upon successful completion.
  • Practical insights into delivering exceptional service.

Prepare to step into the exciting world of hospitality with confidence and the skills needed to thrive in this customer-focused industry!


Got a question?

Whatever you'd like to know, we're here to help...

Register your interest

Marketing Permissions

Once we have responded to your initial enquiry we would love to keep you informed of other, similar courses you may be interested in via email. You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our policy page.

Marketing permissions selection

Apply or find out more

Marketing Permissions

Once we have your booking we would love to keep you informed of other, similar events you may be interested in. You can unsubscribe at any time. Your personal information will be processed in line with our privacy notice available on our policy page. Is this ok (please tick)?

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.