Two of our ESOL learners, Romina and Glenn, have been taking part in a weekly Hospitality Course at Loves Cafe. This fantastic initiative, a collaboration between the community and North Somerset Council, aims to support refugees and asylum seekers by equipping them with essential skills to help them gain employment in the hospitality sector.

Throughout the course, our learners have been developing their customer service expertise, learning key terminology relevant to hospitality roles, practicing how to take orders efficiently, and getting hands-on experience using card machines. To build their confidence and practical skills, they have engaged in role-play exercises, taking turns as customers and waiters/waitresses to simulate real-life working environments.

Beyond customer service, the learners have also gained valuable knowledge in food hygiene, food allergies, reading menus, and processing orders. In the coming weeks, they will have the exciting opportunity to enhance their skill set further with barista training, delivered by Radical Roosters Bristol Coffee Roasters.

One of our learners, Glenn, joined the course with the ambition of securing his first role in hospitality. Through his hard work and dedication, he has grown significantly in confidence, and he is now planning to apply for a Hospitality course at Weston College to further develop his skills and take the next step in his career.

Meanwhile, Romina has demonstrated incredible personal growth throughout the course. Her commitment and passion for both learning and contributing to the community were recently recognised when she won the ‘Above and Beyond’ award at our Student Conference!

We are excited to see our learners continue to integrate and develop their skills throughout the rest of this course!

(below is an example of a worksheet which helped the learners with learning key phrases in hospitality!)