Weston College Welfare and Pastoral Care Support
At Weston College, we believe it is very important that all apprentices are provided with a caring and supportive environment which enables them to flourish in both academic and personal aspects. Our welfare and pastoral care services are based on the well-being of our students; thus, each work-based learner deserves the necessary resources and advice for success. Valuing the variety of challenges for apprentices and work-based learners, we commit to tailored support so they can grow in personhood, resilience, and success through their learning.
From valued, safe, and empowered-feeling support through the balancing of studies with workplace responsibilities to new challenges: there is a committed support team available. Your wellbeing is of utmost importance at Weston College, and we are here to support you in whatever way we can.
National Welfare Support Services
CRISIS LINES 24-Hour Phone Crisis Mental Health Support Helplines
- Samaritans: 116123
- Papyrus: 0800 068 4141
24-Hour Text Crisis Mental Health Support Helplines
- Papyrus: 88247
- Shout: text ‘SHOUT’ 85285
Meet our Welfare Officers
Welfare and Pastoral Support Manager
mandy.lee@weston.ac.uk
Welfare and Wellbeing Officer
heidi.milner@weston.ac.uk
Head of Student Support Services
chloe.wilde@weston.ac.uk
Welfare and Wellbeing Officer
deb.andrews@weston.ac.uk
Welfare and Wellbeing Officer
gemma.powell@weston.ac.uk
Welfare and Wellbeing Officer
sarah.hook@weston.ac.uk
Welfare and Wellbeing Officer
denise.garfield@weston.ac.uk
Welfare and Wellbeing Officer
sara.gooding@weston.ac.uk
Welfare and Wellbeing Officer
emma.craig@weston.ac.uk
1:1 Support and Library Plus Resources
LibraryPlus is here to help you through your academic journey at Weston College and UCW.
We offer one-to-one support sessions on a variety of digital and study skills. These 30-minute sessions are completely free for students and are available at all four campuses. We also offer online sessions if you are unable to attend in person. All students are able to book up to 6 sessions per academic year!
Regional Support by Location
Housing and homelessness
Wiltshire Citizens Advice: Advice Links (citizensadvicewiltshire.org.uk)
Drug and Alcohol
Contact (opening time dependent): 03005550157
Connect: Connect Wiltshire | Turning Point (turning-point.co.uk)
Finances and Debt
Wiltshire Citizens Advice: Advice Links (citizensadvicewiltshire.org.uk)
Unpaid Carers
Contact (opening time dependent): 0800 1814118
Carer Support Wiltshire: Who we are | Carer Support Wiltshire
Domestic Violence
Contact (between 9am and 5pm): 01225 775276
Fear Free: Wiltshire - FearFree
LGBTQ+
Wiltshire LGBTQ+ Support: Support-for-LGBTQ-in-Wiltshire-Ver01-Jan2022.pdf (wessexcommunityaction.org.uk)
Sexual Health
Contact (opening time dependent): 01722 425120
Wise Wiltshire Sexual Health: Home - WISE - Wiltshire Sexual Health Service
Sexual Assault
Survivor Pathway: Sexual Violence Services Pathway - Bath & N.E. Somerset (survivorpathway.org.uk)
Housing and homelessness
Contact (opening time dependent): 01452 396 396
Gloucester Council: Homeless or Threatened with Homelessness | Gloucester City Council
Drug and Alcohol
Contact (opening time dependent): 01452 223 014
Via: Gloucestershire - via (viaorg.uk)
Finances and Debt
Contact (Monday to Thursday 10am – 4pm, Fridays 10am-1pm): 0808 189 6280
Gloucester Citizens Advice: Get Advice - Gloucester & District Citizens Advice Bureau (gloscab.org.uk)
Unpaid Carers
Contact (Mon, Wed & Fri 9am-5pm, Tues & Thurs 8am-8pm): 0300 111 9000
Carers Hub: Home - Gloucestershire Carers Hub
Domestic Violence
Contact (opening time dependent): 01452 726 570
Gloucestershire Domestic Abuse Support Service: Home - Gloucestershire Domestic Abuse Support Service (GDASS)
LGBTQ+
Contact (leave a message for a return call): 07903 472899
GayGlos: GayGlos
Sexual Health
Contact (opening time dependent): 0300 421 6500
Hope House: Book an appointment | Hope House Sexual Health Services
Sexual Assault
Survivors Pathway: Sexual Violence Services Pathway - Bath & N.E. Somerset (survivorpathway.org.uk)
Housing and homelessness
Contact (opening time dependent): 0808 278 7957
Bristol Citizens Advice: Housing - Citizens Advice Bureau Bristol (bristolcab.org.uk)
Drug and Alcohol
Contact (Monday to Friday 9am-5pm): 0117 987 6000
Bristol Drug Project: Contact Us - Bristol Drugs Project (bdp.org.uk)
Finances and Debt
Contact (opening time dependent): 0117 946 2575
Bristol Citizens Advice: Manage your money and debt (bristolcab.org.uk)
Unpaid Carers
Contact (opening time dependent): 0117 965 2200
Carers Support Center: Carers Support Centre
Domestic Violence
Contact (open Monday to Friday 8.30am-5.30pm, Saturday 9.30am-1pm): 0800 4700 280
Nextlink: Contact - Next Link (nextlinkhousing.co.uk)
LGBTQ+
Contact (Monday to Friday 9am – 4pm): 0800 612 3010
LGBT Bristol, Intercom Trust: LGBT Bristol - Intercom Trust
Sexual Health
Contact (opening time dependent): 0117 342 6900
Unity Sexual Health: Welcome to Unity Sexual Health | Unity Sexual Health
Sexual Assault
Survivor Pathway: Sexual Violence Services Pathway - Bristol (survivorpathway.org.uk)
Housing and homelessness
Contact (main switchboard, request housing support): 01225 39 40 41
BANES Council: Housing advice and support | Bath and North East Somerset Council (bathnes.gov.uk)
Drug and Alcohol
Contact Monday to Friday 9am – 5pm: 01225 329411
BANES Drug and Alcohol Service: Bath & North East Somerset Drug and Alcohol Service | DHI (dhi-online.org.uk)
Finances and Debt
Contact Monday to Friday 9.30am - 2.30pm: 0808 278 7897
BANES Citizens Advice: Debt Advice - Citizens Advice - Bath & North East Somerset (citizensadvicebanes.org.uk)
Unpaid Carers
Contact Monday to Friday 9am – 1pm: 0800 0388 885
Carers Center: The Carers’ Centre | Supporting those looking after someone (banescarerscentre.org.uk)
Domestic Violence
Contact (dependent on opening hours): 01225 331243
Lighthouse Victim Support: Lighthouse Victim Care : Southside
LGBTQ+
LGBTQ+ Mind BANES: LGBTQ+ Mental Health | LGBTQ+ Mental Health - Bath Mind
Sexual Health
Contact (opening times vary): 01225 826855
SAFE BANES: Advice on relationships, sexual health and sexual wellbeing | SAFE (safebanes.com)
Sexual Assault
Pathway: Sexual Violence Services Pathway - Bath & N.E. Somerset (survivorpathway.org.uk)
Housing and homelessness
Contact: 0300 1234 161
Cornwall Council: Homeless or at risk - Cornwall Council
Drug and Alcohol
We Are With You: Drug and Alcohol Support for Adults in Cornwall | WithYou (wearewithyou.org.uk)
Contact information on website: Contact Us in Cornwall | WithYou (wearewithyou.org.uk)
Finances and Debt
Text line: text ADVICE DEBT to 78866
Contact (open Monday to Friday 10am-4pm): 0808 812 7156
Citizens Advice Cornwall: Get Advice | Citizens Advice Cornwall
Unpaid Carers
Contact: 01736 756655
Cornwall Carers Service: Supporting Carers in Cornwall
Domestic Violence
Contact (open Monday to Friday 9am-8pm and Saturday 9am-1pm): 0300 777 4777
Safer Cornwall: Safer Futures - Domestic Abuse Support, Cornwall
Sexual Health
Contact (opening hours apply): 0300 30 30 714
Brook Cornwall: Contact - Sexual Health Cornwall and Isles of Scilly
Sexual Assault
Survivor Pathway: Sexual Violence Services Pathway - Bath & N.E. Somerset
Housing and homelessness
Contact: 01822 813600
Devon Council: Housing Advice | West Devon Borough Council
Drug and Alcohol
EDP: EDP Drug & Alcohol Service | Dorset & Devon
Contact information on webpage by location: Locations - EDP Drug & Alcohol Services
Finances and Debt
Contact: 01271 371 499
Encompass: Encompass South West (bpag-encompass.org.uk)
Unpaid Carers
Contact (open Monday to Friday 8am-6pm, Saturdays 9am-1pm): 03456 434 435
Devon Carers: Home - Devon Carers
Domestic Violence
Contact (opening times may vary): 0345 155 1074
Fear Free Devon: Devon - FearFree
LGBTQ+
Contact (opening times may vary): 0333 772 1187
Proud2Be: Proud2Be CIC | Devon Services
Sexual Health
Contact (opening times may vary): 0300 303 3989
Devon Sexual Health
Sexual Assault
Survivor Pathway: Sexual Violence Services Pathway - Bath & N.E. Somerset
Housing and homelessness
Contact (opening time dependent): 0300 123 2224
Somerset Council: Homelessness and prevention (somerset.gov.uk)
Drug and Alcohol
Contact (lines open 24/7): 0300 303 8788
Somerset Drug and Alcohol Service: Somerset Drug and Alcohol Service (SDAS) | Turning Point (turning-point.co.uk)
Finances and Debt
Contact (opening time dependent): 01823 299050
Navigate: I Need Help... • Navigate (navigatecharity.org.uk)
Unpaid Carers
Contact (opening time dependent): 0800 31 68 600 or 01823 331 222
Somerset Carers: Free support & information for Carers just like you. - Somerset Carers
Domestic Violence
Contact (opening time dependent): 0800 694 9999
Paragon: Somerset - Paragon Team - SIDAS - Domestic abuse services
LGBTQ+
Contact (phone or text): 07799 136552
2BU Somerset: About us (2bu-somerset.co.uk)
Sexual Health
Contact: information on webpage by area
Somerset Wide Integrated Sexual Health: Clinics | SWISH (swishservices.co.uk)
Sexual Assault
Survivors Pathway: Sexual Violence Services Pathway - Somerset (survivorpathway.org.uk)
Housing and homelessness
Contact (open time dependent): 03000 120 120 option 3
Alliance homes: Alliance Homes support services | North Somerset Council (n-somerset.gov.uk)
Drug and Alcohol
Contact (Monday – Friday 9am – 5pm): 01934 427940
With You: Drug and Alcohol Support in North Somerset | WithYou (wearewithyou.org.uk)
Finances and Debt
Contact: Opening times and locations available on this link
Citizens Advice North Somerset: Money and Debt Advice - Citizens Advice North Somerset (nscab.org.uk)
Unpaid Carers
Contact: Contact form on the website
Alliance Homes Support for Carers: Alliance Homes: Support for unpaid carers
Domestic Violence
Contact (Monday to Friday 8.30am - 5.30pm, 9.30am - 1pm Saturdays): 08004700280
Next Link: Next Link North Somerset domestic abuse services from Next Link Housing
LGBTQ+
LGBTQ+ North Somerset Forum: Charity | North Somerset LGBT Forum | Weston-super-Mare (nslgbtforum.com)
Sexual Health
Contact (open time dependent): 01934 881234
Unity Sexual Health: Welcome to Unity Sexual Health | Unity Sexual Health
Sexual Health
Somerset Wide Integrated Sexual Health: Clinics | SWISH (swishservices.co.uk)
Sexual Assault
Survivor Pathway: Sexual Violence Services Pathway - North Somerset (survivorpathway.org.uk)
Housing and homelessness
Contact (opening time dependent): 01305 221000
Dorset Council: Housing Advice Team - Dorset Council
Drug and Alcohol
Contact (opening time dependent): 0800 0434656
EDP Drug and Alcohol Service: EDP Drug & Alcohol Service | Dorset & Devon
Finances and Debt
Contact (opening time dependent): 0800 144 8848
Citizens Advice Dorset: Specialist Advice - Citizens Advice in East Dorset and Purbeck (edpcitizensadvice.org.uk)
Unpaid Carers
Contact (opening time dependent): 0800 368 8349
Carer Support Dorset: Contact CSD | Carer Support Dorset
Domestic Violence
Contact (opening time dependent): 0800 032 5204
Paragon: Dorset - Paragon Team
LGBTQ+
Contact (opening time dependent): 0300 303 1948
Over the Rainbow Dorset: Advice and Support for LGBTQ+ Community in Dorset | Over the Rainbow (rainbowdorset.co.uk)
Sexual Health
Contact (opening time dependent): 0300 303 1948
NHS Dorset Sexual Health: Sexual Health Dorset - Sexual Health Dorset
Sexual Assault
Survivors Pathway: Sexual Violence Services Pathway - Dorset (survivorpathway.org.uk)
