All you need to know about course dates and times

Throughout the year
12 - 18 Months
Course code APPCSPF1SA

Customer Service Practitioner, Apprenticeship

You will spend most of your week working in a customer service role – providing a high-quality service in the workplace, digitally, or in the customers’ localities. You will also come to College occasionally to build on your work-based learning.

This Level 2 Customer Service Apprenticeship covers a range topics, such as delivering reliable customer service, resolving customer service problems and developing personal performance.

As part of the programme, you will undertake the new retail team leader apprenticeship standard and work towards developing your skills and knowledge in preparation for the end-point assessment.

How will I be assessed?

We’ll assess your practical skills and workplace performance. Your personal assessor will also visit

you at work to review your progress towards the qualifications. The end-point assessment will consist of three elements – apprentice showcase, practical observation and professional discussion.

All assessments need to be passed and each will directly assess the knowledge, skills and behaviours of the apprenticeship standard.

What could I do after this course?

After this programme, you could progress to an advanced apprenticeship in customer service, or a Level 3 business-related programme.


Entry Requirements

You don’t need any formal qualifications to enrol on this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualification to at least Level 1. You will also need to be in relevant employment, but we can help you find this.

Course Level

Level 2

iAn interview is required for this course.

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What our students say

Sam Ashton, Business L3


Sam Ashton

"We covered such a wide range of business topics, and the industry placement gave me a great insight into the day to day life in my chosen career. I have learnt a lot of transferable skills, which will be useful for almost every job!."

Former school: King Alfred's

Studied: Business L3

What next? Studying an Events Management course at University of Plymouth

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