Customer Service Specialist, Apprenticeship
A customer service specialist provides direct customer support within all sectors and organisation types. You will be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
You will often be an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.
How will I be assessed?
The end-point assessment consists of three parts. The practical observation takes place in the last three months and will be an observation of your work in the workplace.
The work-based project and interview occurs in the last two months of the apprenticeship and will involve the submission of a project.
The professional discussion reviews the portfolio of evidence that has been developed during the programme.
What could I do after this course?
You could progress to a management qualification, such as a team leader apprentice or an operational or departmental manager.
Maths and English at grades 9-4. You will also need to be in relevant employment, but we can help you find this.
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What our students say
Sam Ashton, Business L3
"We covered such a wide range of business topics, and the industry placement gave me a great insight into the day to day life in my chosen career. I have learnt a lot of transferable skills, which will be useful for almost every job!."
Former school: King Alfred's
Studied: Business L3
What next? Studying an Events Management course at University of Plymouth