Apprentice Customer Service Assistant at Ashcombe Primary School

Office Receptionist duties:

Reception:

• Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner and providing hospitality for visitors
• To maintain the security and safeguarding of the school by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges
• To look after the school office and reception area ensuring that they are welcoming and tidy

General administration:

• To undertake general office duties e.g. telephone calls, emails, ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly; dealing with incoming and outgoing post, maintaining the school diary, recording minutes of meetings, co-ordinating school dinner orders, liaising with the kitchen/parents, co-ordination of school visits, etc.

Compliance, Data Management and Statutory Returns:

• To assist with the maintenance and update of the school Management Information System (Scholarpack) and other online data storage, including producing reports when required
• Ensure statutory returns are completed in a timely and accurate manner

Admissions, Attendance and Safeguarding:

• To record pupil absences daily from parents
• Administrate user access on SchoolPing, Safeguard, GDPR and National College
• To assist with school admissions administration, under the direction of the Bursar
• To provide admin support to the Headteacher, governors and other teachers, as required

Marketing, publicity and communications:

• To update and maintain the school website, prepare newsletter and other publicity
• Support the school’s use of Office 365, Teams etc; ensuring there are efficient internal communications

Health and Safety:

• To act as Appointed Person for first-aid
• To be a fire warden/marshal