Customer Service Apprenticeship at WESTERN PROVIDENT ASSOCIATION LIMITED

  • Uses WPA’s systems to communicate with customers about their claims or treatment
  • Maintains accurate customer records ensuring they are kept confidential, private and secure
  • Aim to resolve customer queries with a first contact resolution commitment
  • Understands and analyses internal processes and customer journeys
  • Makes recommendations that influence change and improvements in the service we provide
  • Communicates regularly with all team members and contributes where appropriate in team meetings and mentoring activities

WESTERN PROVIDENT ASSOCIATION LIMITED

WPA are a leading, award-winning, UK health insurer committed to providing the very best service to customers. As a not-for-profit company, we don't have the demands of shareholders, meaning we're free to act differently from the rest. We put our customers at the heart of everything we do.

Customer Service Specialist Level 3 Standard

Workshops twice a month for the first 6 months then assessor visits in the workplace

Progression into the Customer Support Officer Role

  • Weighting: Essential
  • Qualification Type: GCSE or equivalent
  • Subject: English
  • Grade: 4

  • Weighting: Essential
  • Qualification Type: GCSE or equivalent
  • Subject: Maths
  • Grade: 4
  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working

£18,000.00

Somerset, TA1 2PE

Advanced Level Apprenticeship

Monday to Friday
Shifts to be confirmed
37 hours per week
Breaks and lunchtime:
2 x15 minutes breaks and 1 hour lunch

4

Sales, marketing and procurement

1000265005

How to apply

Apply Now Find out more

Need Help?

If you need help with your application, or have further questions, contact the recruitment team by phone on 01934 411594 or by email on apprenticeships@weston.ac.uk

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