Customer Service Taunton
Gain the basic knowledge and skills needed to work in customer service.
This qualification is the perfect opportunity to start your journey into a career in customer service. In addition, if you are already experienced in customer service, but would like a relevant qualification to support your existing knowledge and experience then this would also be an ideal course for you.
You will learn and discuss your key transferable skills, which will help you get ahead in almost any industry, as good customer service and communication skills are essential for many jobs.
What will I study?
This 1-week course will enable you to communicate effectively, record and communicate customer problems, contribute to effective customer service, and understand legislation affecting the customer service sector.
At the end of the course, you’ll be able to:
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Apply legislation, regulation and organisational procedures for customer service
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Record and communicate customer problems
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Positive communication with customers
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Build effective relationships with customers and colleagues
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Work in a customer focused way
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Create a good impression to customers
Progression Opportunities
On successful completion of this course, you can progress onto our SWAP programmes with employers or look at other Level 1 and 2 qualifications to help enhance your work ready portfolio.
Additional Support
We offer careers advice, guidance and support to everyone that studies on one of our courses.