Level 1
Preparing to Work in Hospitality
This five-day course is designed to equip participants with the essential skills and knowledge to excel in the dynamic hospitality industry. Whether you're seeking to launch your career or enhance your professional development, this course provides a strong foundation in key areas critical to success in hospitality roles.
Course Objectives
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Develop Core Hospitality Skills
- Understand the principles of excellent customer service.
- Learn effective communication techniques tailored to diverse hospitality settings.
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Gain Certification in Food Safety
- Earn an industry-recognised Award in Food Safety, covering critical practices for maintaining hygiene and safety in food service environments.
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Build Confidence for the Workplace
- Explore techniques to handle customer interactions with professionalism.
- Enhance problem solving and adaptability skills.
Key Topics Covered
- Day 1: Introduction to Hospitality and Industry Expectations
Understand the structure of the hospitality sector, its key roles, and the qualities employers value.
- Day 2: Excellence in Customer Service
Learn how to exceed customer expectations, handle complaints effectively, and create memorable guest experiences.
- Day 3: Food Safety Principles
Gain the knowledge required to ensure compliance with food safety regulations and maintain high hygiene standards.
- Day 4: Professional Communication and Teamwork
Master verbal and non-verbal communication, active listening, and strategies for effective teamwork.
- Day 5: Preparing for Success
Practice interview techniques, explore career opportunities, and develop a personal action plan for entering the hospitality field.
Course Benefits:
- Interactive online sessions with experienced trainers.
- Engaging group activities and real-world scenarios.
- Certification in Food Safety upon successful completion.
- Practical insights into delivering exceptional service.
Prepare to step into the exciting world of hospitality with confidence and the skills needed to thrive in this customer-focused industry!