Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Tasks

  • Receives and handles incoming calls for emergency services, transmitting to the appropriate services.
  • Performs routine tests and maintenance on equipment and reports faults.
  • Keeps record of messages sent and received.
  • Uses a teleprinter or telex keyboard to transmit messages to other teleprinters or telexes.
  • Tunes transmitter to required channel or wavelength and relays or receives message to/ from person or vehicle.
  • Receives messages, weather reports and other material to transmit.

Typical Education Level

Level 2 NVQ; GCSE at grades A*-C

Will retirement created job openings

In the UK, 17% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data

£15,050 Average wage

Average annual earnings

The current average wage for telephonist is £15,050

891 positions

Current Employment

The number of jobs in the career for the current year is 891. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.

jobs

Job Postings

Over the past year, jobs have been posted for telephonist roles.

How well does it pay?

Normal pay for this occupation is £15,050 per year. That is about £1,254 per month or £7.72 per hour. New workers generally start on £10,372, while highly experienced workers can earn as much as £43,119

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 891 people are employed in the region.

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