Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.


  • Alerts emergency services in cases of fire, crime or accident.
  • Provides directory information, dialling codes and details of charges.
  • Gives advice on dialling and other special features available.
  • Reports any faults on telephone operating system.
  • Operates switchboard to connect outgoing calls or to relay incoming or internal calls.
  • Receives callers and directs them to appropriate person or department.

Typical Education Level

Level 2 NVQ; GCSE at grades A*-C

Will retirement created job openings

In the UK, 32% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data


Average annual earnings

The current average wage for telephonist is £19,989

411 positions

Current Employment

The number of jobs in the career for the current year is 411. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.


Job Postings

Over the past year, jobs have been posted for telephonist roles.

How well does it pay?

Normal pay for this occupation is £19,989 per year. That is about £1,666 per month or £10.25 per hour. New workers generally start on £17,014, while highly experienced workers can earn as much as £30,826

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 411 people are employed in the region.

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