Customer service occupation n.e.c.

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

Tasks

  • Informs customers of special promotions and new product launches.
  • Addresses customer complaints and problems.
  • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
  • Makes reservations, books tickets, organises insurance policies on behalf of customers.
  • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
  • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.

Typical Education Level

Level 2 NVQ; GCSE at grades A*-C

Will retirement created job openings

In the UK, 12% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data

£18,970

Average annual earnings

The current average wage for customer service occupation n.e.c. is £18,970

7,198 positions

Current Employment

The number of jobs in the career for the current year is 7,198. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.

jobs

Job Postings

Over the past year, jobs have been posted for customer service occupation n.e.c. roles.

How well does it pay?

Normal pay for this occupation is £18,970 per year. That is about £1,581 per month or £9.73 per hour. New workers generally start on £14,706, while highly experienced workers can earn as much as £28,101

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 7,198 people are employed in the region.

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