Level 2
Housing and Property Management Assistant Apprenticeship
Working in housing is about making a positive difference to people’s lives and their communities by providing them with a decent home and environment in which to live. A job in housing requires a particular set of skills and knowledge, and it is vital that those working in the sector acquire these and to keep them up to date. This is the only housing apprenticeship available in the South West and has been developed to prepare you for an administrative role, assisting in creating and sustaining successful tenancies and leaseholds in both social and private housing sectors.
You will acquire a solid foundation and the essential skills required to excel in the growing field of housing and property management. You will gain valuable hands-on experience, expert knowledge, and a range of practical skills that will enable you to navigate the complexities of property management with confidence and proficiency, regardless of organisation size.
An apprenticeship provides a unique opportunity to acquire industry-specific qualifications and valuable hands-on experience while earning a salary. You’ll have the chance to work closely with experienced professionals in the housing and property management industry, meaning you’ll gain practical skills that make you highly employable and give you a head start in your career.
When you study with us you will automatically join our Business Career Excellence Hub, which is endorsed by leading employers who are actively involved throughout your whole training programme. Through guest lectures, company visits, work experience and recruitment events, you will have unrivalled access to potential employers – that means invaluable industry insight and numerous networking opportunities.
WHAT DOES THIS COURSE INVOLVE
The housing and property management assistant occupation is an entry-level role. It is customer-facing and primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors.
The role involves working under supervision within the wider organisation, team, communities and external partners. The work is varied and includes undertaking housing duties relevant to the team and organisation.
Housing and property management assistants work closely with colleagues to explore solutions to problems and improvements to ways of working. They take responsibility for the quality, accuracy and planning of their own work.
The apprenticeship prepares an individual for a range of general housing and property management duties leading to entry-level professional, management roles.
Skills an apprentice will learn:
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Customer Service: Be able to apply a range of customer service skills to provide a professional, accurate, timely, ethical and non-judgemental front-line service which meets the needs of a diverse range of customers and stakeholders.
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Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
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Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, and partner agencies.
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Administration: Be able to apply a range of administrative skills to support a range of housing and property-related services.
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Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. - Teamwork: Work with internal colleagues and external partners to achieve individual, team and business targets.
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Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
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Tools and equipment: Effective use of IT equipment and software, including housing and property management software.
ASSESSMENT METHOD
To achieve this apprenticeship standard, the employer, training provider and apprentice will agree when the apprentice is ready and competent to undertake the independent end-point assessment.
FUTURE OPPORTUNITIES
On completion of the apprenticeship, apprentices will be able to join the following:
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Chartered Institute of Housing (CIH) at the member level.
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Association of Residential Lettings Agents (ARLA) at associate Grade or member Grade (depending on the length of service within the sector and within the organisation).
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Institute of Residential Property Management (IRPM) at the Foundation Level (depending on the length of service within the organisation).
Apprentices can also progress onto the Senior Housing and Property Management Apprenticeship.
ENTRY REQUIREMENTS
There are no formal qualifications required to start this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualifications to at least level 1. To be an apprentice, you will need to find a suitable employer. Click here for advice
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